03-05-2009 11:44 PM - edited 03-13-2019 06:07 PM
Hi,
i am having
CCM = 6.1.2.1000-13
phone = 7942
I am trying to change the background image but i am unable to do so.
I am referring to this document "http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_1/english/administration/guide/7962cus.html#wp1030672" have done all the changes to List file but still its not working.
Please help.
regards
Neo
03-06-2009 06:44 AM
Neo,
I assume you have uploaded the TN-Gelogo.png, and the Gelogo.png to the same directory as the XML file.
Have you reset the TFTP service?
Thanks
Paul
03-06-2009 06:46 AM
most common issued are you do not set the EXACT size or do not put the files in the right folder:
7942 / 7962
Full size image-320 pixels (width) X 196 pixels (height).
Thumbnail image-80 pixels (width) X 49 pixels (height).
Directory "/Desktops/320x196x4"
make sure it's all right, restart TFTP and try again
HTH
java
if this helps, please rate
03-09-2009 08:06 AM
Hi,
1) I have restarted the TFTP service , infact i have even restarted the complete Server itself.
2) I have reduced the size of the pics using "ImRe" software and i have uploaded all three files in "/Desktops/320x196x4"
Please help on this
regards
Neo
03-09-2009 08:36 AM
exactly what do you see??
if you don't see the images, the list.xml file is wrong
if you see blue images, the images are wrong
HTH
java
if this helps, please rate
03-09-2009 08:55 AM
Hi,
When i press the "background" button on Cisco 7942 phone i just see two default images , thats it.i have uploaded that List.xml , i haven't found any problem in that please check that.
regards
Neo
03-11-2009 10:24 AM
Hi ,
Please help me on this.
regards
Neo
03-11-2009 10:35 AM
had you already checked the list.xml file as i advised?
it's either wrong or in wrong directory.
if it was correct but images wrong you would get blue squares, but you're not getting that
HTH
java
if this helps, please rate
03-11-2009 10:57 AM
Hi Java,
Jsut curious , by defualt there are only 2 images on Cisco 7942 phone ?
regards
Nep
03-11-2009 12:06 PM
don't have one right one to confirm but as far as i remember yes
HTH
java
if this helps, please rate
03-13-2009 03:52 AM
its not working , anyone who can help me on this !!
regards
Neo
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