Unable to connect to Ciscoworks via GUI

Unanswered Question
Mar 6th, 2009

I can't log into ciscoworks server via HTTP. Server was set to autrhenticate to ACS when connecting to ciscoworks. We lost connectivity to acs so cisoworks was showing Tacacs+ fallback mode. When connectivity to acs was restored, ciscoworks was still showing Tacacs+ fallback mode. Tried to toggle between users authenticating to acs or locally to see if goes back into Tacacs+ mode. Logged out of ciscoworks and now can't get back into ciscoworks via GUI. Shut down the daemon, broght it back up and still cannot get into server. Any suggestions

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yjdabear Fri, 03/06/2009 - 08:48

Merely shutting down the daemon does not reset the login method. You'll need to perform the steps in the "Resetting the Login Module" section in this doc:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.1/data_migration/guide/dm_pua.html

Then reset the admin user's local password, as needed, as outlined here:

http://supportwiki.cisco.com/ViewWiki/index.php/How_to_recover_the_admin_password

That will get you into the GUI to switch back to TACACS+ mode, if I'm reading your current situation correctly.

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