Problem running backup of UCCX 5.02/Archive error

jlakers72 · ‎03-06-2009

I'm having a problem running a backup of UCCX, when attempting to run a backup at 98% this following error occurs:

ArchivingFailureEvent id=870, archiveId=CRS_1236362486731_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\129.207.7.10\VOIP_BACKUP$\UCCX\Backup03-06-09#12-02.tar" \\STI\\Backup, refer to the MCVD logfiles for more details

com.cisco.archive.impl.ArchiveFailureException: ArchivingFailureEvent id=870, archiveId=CRS_1236362486731_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\129.207.7.10\VOIP_BACKUP$\UCCX\Backup03-06-09#12-02.tar" \\STI\\Backup

at com.cisco.archive.impl.BackupArchiveImpl.waitForArchiveResult(BackupArchiveImpl.java:494)

at com.cisco.archive.impl.BackupArchiveImpl.processArchive(BackupArchiveImpl.java:412)

at com.cisco.archive.impl.ArchiveImpl$3.run(ArchiveImpl.java:382)

at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)

at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)

at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)

at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:563)

at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)

Checked the JTapi version are consistent, cleared JAVA cache on the server & temp files. Checked file permissions on UNC share. Unable to find immediate resolution.

Aaron Harrison · ‎03-13-2009

Looks like permissions to me! I know you said you'd checked, but have you actually tested it?

Try binding to the share as the user configured for the backup:

net use /d \\129.207.7.10\voip_backup$

net use \\129.207.7.10\voip_backup% /user:domain/username

Then enter the password when prompted.

Browse to the share

Start/Run

\\129.207.7.10\voip_backup$

And create a file in the UCCX folder

It's failing after the backup has completed, and it just tries to dump everything already backed up to the remote location.

It may be the share permissions if you've checked the NTFS perms - by default new shares are read-only.

Regards

Aaron

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safety2008 · ‎03-16-2009

also worth checking. make sure you are using correct java version.

safety2008 · ‎03-16-2009

here is java v

Aaron Harrison · ‎03-25-2009

You shouldn't make any changes to the Java version running on the CCX server. When you upgrade the OS or CCX software, Java will be upgraded for you. Changing it yourself will mean you are running a version of CCX and Java that possibly haven't been tested together.

Try the steps I posted.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

safety2008 · ‎03-25-2009

Aaron,

Just as an FYI i did have to change me java version. it "somehow" never upgraded when we patched it. but that why included the matrix from tac on Java ver.

tplier · ‎11-30-2009

I'm experiencing this exact issue. Was this every resolved and if so, how?

Thanks a lot!

joeharb · ‎02-10-2010

Having the same issue...using uccx 7.X, any suggestions?

Aditya Vats · ‎02-10-2010

try to take backup on the local directory and see if that completes.

make the backup storage location on the drive and then test with server admin credentials.

kraghavansag · ‎02-10-2010

Is this the first backup attempt or do you have backup tar files already in the shared folder?

joeharb · ‎02-11-2010

New install and I was able to do one backup on Tuesday night. Attempted to do a backup on Wed night and got this error. One .tar file is in the remote location folder...I have moved it out and attempted to run again and got the same error. Previous poster said to try to a local drive...there is no tape backup attached..is it possible to do the backup to a local folder?

Thanks,

Joe

bsugamele1 · ‎02-11-2010

Yes try the backup on a local directory, just make sure you have enough drive space!!

Also try deleting the contents of the C:\STI folder on the server. If you log a ticket with TAC they will clear the archive flags using the CET tool.

joeharb · ‎02-11-2010

Can you explain how I can do a local backup. When I try to do c:\ in the network

location I get an error that it has to start with \\ ..

Thanks,

Joe

kraghavansag · ‎02-11-2010

Can you try \\localhost\c$\ipccbackup or \\127.0.0.1\c$\ipccbackup

Plase note that you have to create ipccbackup folder under c drive.

joeharb · ‎02-11-2010

Backup locally works fine..remote location does not work..I can attach to the remote location. The Storage Location updates properly.

Any ideas?

Thanks,

Joe