03-06-2009 10:06 AM - edited 03-14-2019 03:46 AM
I'm having a problem running a backup of UCCX, when attempting to run a backup at 98% this following error occurs:
ArchivingFailureEvent id=870, archiveId=CRS_1236362486731_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\129.207.7.10\VOIP_BACKUP$\UCCX\Backup03-06-09#12-02.tar" \\STI\\Backup, refer to the MCVD logfiles for more details
com.cisco.archive.impl.ArchiveFailureException: ArchivingFailureEvent id=870, archiveId=CRS_1236362486731_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\129.207.7.10\VOIP_BACKUP$\UCCX\Backup03-06-09#12-02.tar" \\STI\\Backup
at com.cisco.archive.impl.BackupArchiveImpl.waitForArchiveResult(BackupArchiveImpl.java:494)
at com.cisco.archive.impl.BackupArchiveImpl.processArchive(BackupArchiveImpl.java:412)
at com.cisco.archive.impl.ArchiveImpl$3.run(ArchiveImpl.java:382)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:563)
at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
Checked the JTapi version are consistent, cleared JAVA cache on the server & temp files. Checked file permissions on UNC share. Unable to find immediate resolution.
03-13-2009 04:43 AM
Looks like permissions to me! I know you said you'd checked, but have you actually tested it?
Try binding to the share as the user configured for the backup:
net use /d \\129.207.7.10\voip_backup$
net use \\129.207.7.10\voip_backup% /user:domain/username
Then enter the password when prompted.
Browse to the share
Start/Run
\\129.207.7.10\voip_backup$
And create a file in the UCCX folder
It's failing after the backup has completed, and it just tries to dump everything already backed up to the remote location.
It may be the share permissions if you've checked the NTFS perms - by default new shares are read-only.
Regards
Aaron
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03-16-2009 08:01 AM
also worth checking. make sure you are using correct java version.
03-16-2009 08:05 AM
03-25-2009 10:14 AM
You shouldn't make any changes to the Java version running on the CCX server. When you upgrade the OS or CCX software, Java will be upgraded for you. Changing it yourself will mean you are running a version of CCX and Java that possibly haven't been tested together.
Try the steps I posted.
Regards
Aaron
Please rate helpful posts...
03-25-2009 10:28 AM
Aaron,
Just as an FYI i did have to change me java version. it "somehow" never upgraded when we patched it. but that why included the matrix from tac on Java ver.
11-30-2009 07:55 AM
I'm experiencing this exact issue. Was this every resolved and if so, how?
Thanks a lot!
02-10-2010 02:52 PM
Having the same issue...using uccx 7.X, any suggestions?
02-10-2010 03:11 PM
try to take backup on the local directory and see if that completes.
make the backup storage location on the drive and then test with server admin credentials.
02-10-2010 04:28 PM
Is this the first backup attempt or do you have backup tar files already in the shared folder?
02-11-2010 05:02 AM
New install and I was able to do one backup on Tuesday night. Attempted to do a backup on Wed night and got this error. One .tar file is in the remote location folder...I have moved it out and attempted to run again and got the same error. Previous poster said to try to a local drive...there is no tape backup attached..is it possible to do the backup to a local folder?
Thanks,
Joe
02-11-2010 08:29 AM
Yes try the backup on a local directory, just make sure you have enough drive space!!
Also try deleting the contents of the C:\STI folder on the server. If you log a ticket with TAC they will clear the archive flags using the CET tool.
02-11-2010 09:11 AM
Can you explain how I can do a local backup. When I try to do c:\ in the network
location I get an error that it has to start with \\ ..
Thanks,
Joe
02-11-2010 09:19 AM
Can you try \\localhost\c$\ipccbackup or \\127.0.0.1\c$\ipccbackup
Plase note that you have to create ipccbackup folder under c drive.
02-11-2010 09:59 AM
Backup locally works fine..remote location does not work..I can attach to the remote location. The Storage Location updates properly.
Any ideas?
Thanks,
Joe
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