03-06-2009 10:39 AM - edited 03-18-2019 10:37 PM
Hello All,
I have a Unity 4.0.5 system VM only. If I have a user with a VM box and they are responsible for checking a second VM box on the system. Is there anyway to alert this user (phone) that the second VM box has a message?
I was under the impression that under the messages option under MWI notification this could be accomplished but Cisco is saying that this is not designed for this purpose. It is designed for users who do not have a voicemail box on the system. Thoughts?
03-06-2009 11:50 AM
Add a second line on the phone. Configure the Unity Subscriber mailbox Message notification with this number.
When a message is received on the vm box, it will light the second line on the phone.
For example:
IP Phone
Line 1 x4000
Line 2 x 4001
Unity Subscriber "Helpdesk"
Line = 5000
on the Message Notification for MWI
x (which is the 5000 extension to notify)
add in the 4001
It will then light x5000 and 4001.
03-06-2009 12:31 PM
I understand what you are saying, but I believe the feature of lighting a line is a new feature beyond CM 4.2.3. Correct?
03-06-2009 01:29 PM
I think so.. I cant recall.. they will at least get an envelope on the line that indicates vmail
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