Looking to see if the following features are present and/or editable/configurable in CTIOS:
1. Threshold Indicators in CTIOS Supervisor - ex. when calls queued are over 5 minutes: turn into red color (just like in CAD)
2. Any way to make some of the unused buttons in CTIOS disappear - like the Alt/Reconn button?
3. If agents are logged out, is it possible to make them disappear from the CTI Toolkit Team Real-time Status window so it only shows agents logged in?
Are these do-able through the DEV kit?
Any help would be greatly appreciated...
Removal of the button, and resizing the app to suit the "hole", is a simple thing. Install Visual Studio 2005 and install the CTIOS Toolkit, then open the sample Agent Desktop solution and make the change, recompile.
See screenshot attached.
I don't believe that the threshold change "in situ" is possible. But you do have access to the data in the CTIOS server, and a talented programmer could add a polling function to fetch the same data and display it in a suitable manner, including colours etc. The Programming Guide describes the functions to use to access skill group data. This is trickier.