How to access my Voice mail from PSTN

Unanswered Question
Mar 8th, 2009

Dear All,

I have CUCM version 6.0 integrated with Unity 5.0 , I need your support for the configuration steps I need to do to be the users can access his voice mail from PSTN, I need a detail configuration I will do on the CUCM and unity.

Thanks ,

Ahmed Ellboudy

I have this problem too.
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Jaime Valencia Sun, 03/08/2009 - 21:13

simply have something route you to unity from PSTN (translation pattern, CTI RP with CFA to VM whatever you like) then press * to reach sign in

or configure a routing rule to go direct to sign in

HTH

java

if this helps, please rate

ahmed_ellboudy Tue, 03/10/2009 - 02:44

Dear java ,

I made CTI RP with CFA to VM and I configured a routing rule as attached ,but still I can not get my voice mail, if you see any mistake please advice .

Thanks ,

Ahmed Ellboudy.

Attachment: 
Jaime Valencia Tue, 03/10/2009 - 07:31

yes 2 errors

this is not a direct call, use forward rules not direct rules

configure DNIS, not ANI

change those and try again, i assume the DN from screenshoot is the one from CTI RP because that's supposed to be the DNIS

HTH

java

if this helps, please rate

ahmed_ellboudy Sun, 03/15/2009 - 02:39

Dear Java,

Thanks for your greet support , I made it and it is working now.

Regards,

Ahmed Ellboudy.

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