Issue Report Name : IPCC Peripheral Skill Group Consolidated half Hour.
Issue Description : One and half hour report data's are missing. Please find the attached file to view the report. F.Ex the reports shows 3/8/2009 1:30:00, then its showing 3/8/2009 3:00:00 but it suppose to show the details about 2:00:00 and 2:30:00 also.
Analysis from my side:
1. Data is not available at t_Termination_Call_Detail from hds(AW) and local DB(logger).
2. Event viewer doesn't shows like any service down.
3. I look into hds table like t_Agent_Event_Detail, t_Agent_Skill_Group_Half_Hour, but data is not available.
4. i had look into the reports like agents, call type there also no data.
How can we get back the missing data?
Kindly help me to resolve this issue.