- Silver, 250 points or more
In a previous post, I asked in what circumstances the user's search space takes effect.
From this, I got that the user's search space took effect during message addressing and during the exit target if that target was set to inherit the search space from the call.
It seems there is an additional place where the user's search space takes effect - greetings administration.
I set up my forwarding rules to include the partition of the pilot call handler (that sends people to the greetings admin conv) but when I log in, it says it can't find the call handler.
I also tried modifying the search space of the pilot I use that transfers callers to the greetings administration conversation but that doesn't work either.
I cannot find anywhere to modify the greetings administration conversation.
So, I'm just wondering if this is working by design, where a user who users the greetings administration tool must have the partition in which the call handlers are contained in their search space.
yes, that's by design - the greetings administrator is actually a subscriber conversation - most sites using it have it exposed off the main menu in their subscriber conversaton itself using a custom key map. The fact that it's offered as a routing destination off a one key rule or a routing rule is actually just for legacy reasons (it used to be a stand alone conversation). So really you're just hair-pinning into your subscriber conversation when you do that (it forces you out afterwards if you didn't come into it via your mailbox).
To avoid confusion I always suggest getting at it in your subscriber conversation - you have to sign in anyway it's not like it's saving you any time routing to it externally.