SPA-3000 Help wanted

Unanswered Question

Hi I have two SPA 3000 which I am using with a SIP service provider for about 3 years now, recently I have noticed on one of the unit that the actual tone goes in background and there is loud humming noise coming whenever I pick up the receiver. After resetting the device back to factory default some times restores the tone but humming comes back within minutes making it very hard to make/receive phone calls. Other unit with the same software/hardware and same provider working fine. I was wondering if I can try to upgrade the firmware if there is one available.

Thanks and best regards


Toronto, Canada

Product Information
Product Name:SPA-3000Serial Number:88012DA25521
Software Version:2.0.13(GWg)Hardware Version:2.0.1(7376)
MAC Address:000E08CA60D8Client Certificate:Installed
Customization:Not Customized

System Status
Current Time:3/9/2009 15:07:41Elapsed Time:00:00:01
Broadcast Pkts Sent:0Broadcast Bytes Sent:0
Broadcast Pkts Recv:0Broadcast Bytes Recv:0
Broadcast Pkts Dropped:0Broadcast Bytes Dropped:0
RTP Packets Sent:0RTP Bytes Sent:0
RTP Packets Recv:0RTP Bytes Recv:0
SIP Messages Sent:2SIP Bytes Sent:1260
SIP Messages Recv:4SIP Bytes Recv:1977
External IP:
Line 1 Status
Hook State:OnRegistration State:Registered
Last Registration At:3/9/2009 15:07:40Next Registration In:3569 s
Message Waiting:NoCall Back Active:No
Last Called Number:Last Caller Number:
Mapped SIP Port:
Call 1 State:IdleCall 2 State:Idle
Call 1 Tone:NoneCall 2 Tone:None
I have this problem too.
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Alberto Montilla Tue, 03/10/2009 - 02:58

Dear Saeed;

I'm contacting you directly via e-mail to provide you with some guidance...please note also that SPA3000 is End Of Life.


sdipasquale Wed, 05/06/2009 - 21:32

I understand, SPA-3000 is end of life, which means no support, but I believe some bugs can be resolved with a firmware upgrade. why doesn't cisco at leat offer the option to download the latest available firmware?

I've been reading many forums talking about firmware 3.1.10 , 3.1.18 and 3.1.20 , and they are nowhere to be found, both and point to cisco, what steps do I need to take to get the latest firmware?

Thank you.


Dmitriy_A_Lebedev Mon, 04/12/2010 - 09:21


I have Software Version:3.1.10(GWd) for my SPA 3000.

Is it latest stable firmware version?

Thanks in advance.

icastrov Wed, 04/14/2010 - 05:54

Yes, that's the latest/greatest firmware available for the SPA3000.




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