We are running IPCCE 4.05 and consistantly are getting incorrect expected wait time when the queues are long. The get reporting statistic step returns the value in seconds, we divide by 60 and add 1 to the total to prevent a 0 announcement. The result is then used to generate a prompt using the system wave files. When the queues are very long...like 20+ minutes the announcement suddenly starts saying the wait is 2 or 3 minutes. I am stumped...any thoughts?