I use CUEeditor to make some script, but I'm blocking on something.
I'm looking for a method, in CUEeditor, to dial an extension at any time during a prompt.
I think a lot of people will be interested by this thing.
I have another problem with the GDM.
I created a group, with some user in, and apply a primary extension number.
I would like that when a external caller dial a extension and nobody answer, the call will be forwarded to the general delivery mailbox.
So I configured the same number for the voicemail and the primary extension number of the group.
And I just can leave message on the mailbox of a extension, but it never redirected in the GDM for all the user of the group.
Thanks in advance.
For your desired AA call behavior, I think this may be possible using a basic call center application. I'm not entirely sure on that though, I'll let Marcos confirm or deny as he has more experience with that.
*Edit I spoke with Marcos and he says that this is possible using the BACD TCL scripts. If you check out this App note written by Marcos it should point you in the right direction. https://www.myciscocommunity.com/docs/DOC-1511 Also these configuration docs may come in handy http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/g...
As for the GDM setup, I think I understand what you want. Here is what you can do: First configure an extension which maps to a GDM. You can do all this through the CUE web gui. Enter 10.1.10.1 (default ip address for CUE, note you may have changed this on your system) into a web browser. Login using your admin information (for example cisco/cisco). Go to Configure->Extensions and add a new extension. Call it something like GDM and enter your voicemail extension in its call forward all field (example voicemail extension is 299). Now select the extensions that you would like to have calls forwarded to the GDM and set them to call forward no answer to your new GDM extension. Next go to Configure-Groups and add a new group called GDMgroup or something. Have your GDM extension number be its primary extension. Go to members/owners and add the desired extensions as members. Once you create this group, it will prompt you to create a mailbox for this group. Go through the mailbox setup and you should be good. Test the process by calling one of the user extensions and the call will forward to your new extension's GDM mailbox.
To setup your after hours night service, you can use CCA 1.9. On the configure telephony->voice page, go to the voice features tab. Here there is an option for night service configuration. Choose the extensions you want forwarding calls at night to the GDM from the Extn # drop down, select call forward night service as the Answer type, and use your GDM extension. Make sure you have a night service scheduled under Telephony->schedules and you're good to go.