The owner of the company has tasked me with having the phone system do something for the company that it is capable of but currently not doing. This is quite tough because he hasn't given me any expectations or examples of things that he has heard from other people. Working for a collection agency is a whole different ball of wax than other companies. I know that there are things that this system can do but wouldn't be useful to our business as no one was to call or be called by a collection agency. Hence, I am asking the you guys, the Cisco Community, if you have worked with a collection agency and implemented some services or IPCC scripts that has really helped the company or if anyone else just has any ideas. Here is what our current setup consists of:
2 H323 gateways, CCM 4.1(3), IPCC Express Premium 4.0(4), Unity 4.2(1)
Thank you in advance for any helps that you guys could provide.