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7960/7962 Product Specific Configuration Layout Missing

Jeremy Vorheis
Level 1
Level 1

‎03-10-2009 01:42 PM - edited ‎03-15-2019 04:45 PM

We recently upgraded our cluster to 6.1.3(a) and have had some issues pop up; one of the major ones is that the Product Specific Configuration Layout portion of the Phone Configuration page is missing for 7960 and 7962 phones; it is there for 7961 phones. Because of this all the VT Advantage cameras we have assigned to users will not work if they don't have a 7961 phone. Has anyone else run into this issue? Any ideas on a fix?

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mchin345
Level 6
Level 6

‎03-16-2009 01:25 PM

To resolve this issue, you may try to upgrade to latest patch and Restart CM Services then you can able to see the missing information.

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CiscoSeinajoki
Level 1
Level 1

‎08-16-2011 03:07 AM

I have the same problem with 7942 configuration, though it did not happen due to upgrade, it just disappeared some day. Have you solved this?

Best Wishes Satu

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