I found that some of our r.a. 1800 devices that seem to be managed correctly doesn't have any UT data although there should be data. At UT acquisition page I can see the following information.
"Last acquisition type none
Acquisition start time 10 Mar 2009, 10:09:54 CET
Acquisition end time 10 Mar 2009, 15:18:20 CET
Number of major acquisitions 0 "
The mayor acquisition is scheduled for 10 and 14 every day.
This looks like a failure to me. How could I fix this?
Yes, you are seeing one of a few bugs where a NullPointerException causes Data Collection not to work. You need to upgrade to Campus Manager 4.0.12, run a new Data Collection, and this problem should be fixed. Campus Manager 4.0.12 can be downloaded via Common Services > Software Center > Software Update.