UCCX Script - How do I get Calling Party Name

Unanswered Question
Mar 11th, 2009

Hello,

I'm running UCCX Premium 5.0.2 and have a question about how to capture the calling party name info. When I use the "Get Call Contact Info" the attributes available do not include calling party name. I'm trying to capture the calling party number/name and send it out via email. The calling number is great, but we'd like to see the callers name (if available) as well.

Thanks,

Mike

I have this problem too.
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Chad Stachowicz Wed, 03/11/2009 - 15:27

Mike,

Bad news, its not available. I have customers always asking for this and currently there is no way to do this.

HTH,

Chad

Hythim Ali El Hadad Wed, 03/11/2009 - 15:47

Hi Mike,

You can check integration with microsoft CRM which will receive the caller ID, then provide your agent then with more detail about the caller as his billing information

It will help you alot in saving ur agent time

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