I am installing CUPS 6.0.3 using VMWare in my lab. installation proceeds fine but the Cisco UP Sync Agent service is not running.
I tried starting it manually, it stops. any idea. am i missing any thing?
On VMWare you don't need license and you CANNOT load license.
On CUPS > Cisco Unified Presence > Security > AXL Configuration, make sure the user configured there meets the following requirements:
1) It is an application user on CUCM.
2) Its username and password match what was configured on CUCM.
3) It has AXL API role on CUCM
4) Make sure AXL web service is running on CUCM.