03-11-2009 10:01 AM - edited 03-18-2019 10:40 PM
Hi,
I am installing CUPS 6.0.3 using VMWare in my lab. installation proceeds fine but the Cisco UP Sync Agent service is not running.
I tried starting it manually, it stops. any idea. am i missing any thing?
regards
Prasanna
Solved! Go to Solution.
03-11-2009 08:20 PM
On VMWare you don't need license and you CANNOT load license.
On CUPS > Cisco Unified Presence > Security > AXL Configuration, make sure the user configured there meets the following requirements:
1) It is an application user on CUCM.
2) Its username and password match what was configured on CUCM.
3) It has AXL API role on CUCM
4) Make sure AXL web service is running on CUCM.
Michael
03-11-2009 11:10 AM
Do you have a license installed for CUPS?.... actually, if you are trying to use CUPS with CUCM 7.x, it will not work also and give you this. You have to use CUPS 7.x with CUCM 7.x. Although... CUPS 7.x will work with CUCM 6.x
03-11-2009 06:24 PM
I am using CUCM 6.1.2 and CUPS 6.03.
I havent installed the license as it gives the following error
Error: License file can not be loaded for CUP running on VMWare
But the system by itself has a 1 node license.
regards
Prasanna
03-11-2009 08:20 PM
On VMWare you don't need license and you CANNOT load license.
On CUPS > Cisco Unified Presence > Security > AXL Configuration, make sure the user configured there meets the following requirements:
1) It is an application user on CUCM.
2) Its username and password match what was configured on CUCM.
3) It has AXL API role on CUCM
4) Make sure AXL web service is running on CUCM.
Michael
03-11-2009 10:15 PM
You are the Guru man!
I hadn't configured the AXL API role to the AXL User.
The service runs fine after the change.
Thanks a lot
Prasanna
03-12-2009 08:15 AM
You're welcome.
If you have not, please take a look at http://htluo.blogspot.com/ and get a copy of "Deploying Cisco Unified Presence".
Most of the CUPS/CUPC questions are answered there.
Michael
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: