LMS 3.0.1
LMS Portal 1.0.1
CiscoWorks Assistant
CiscoView 6.1.7
CiscoWorks Common Services 3.1.1
Integration Utility 1.7.1
Resource Manager Essentials 4.1.1
Campus Manager 5.0.2
from time to time I observe that LMS Portal > RME > Home does not open _OR_ take extremely long time to open. The same can be observed for the RME Job Management, LMS Portal > RME > Job Management > RME Jobs (http://LMS-server:1741/rme/JobMgmtAction.do)
I think it could be related as information from RME Jobs are used in the RME Homepage. I found the following errors in stdout.log from tomcat which is in the timeline related to a session which had this problem (LMSuser_1):
[...]
Exceuting Callable Statement
Mar 11, 2009 10:19:36 AM org.apache.jk.core.MsgContext action
WARNING: Error sending end packet
java.net.SocketException: Broken pipe
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
at org.apache.jk.common.ChannelSocket.send(ChannelSocket.java:518)
at org.apache.jk.common.JkInputStream.endMessage(JkInputStream.java:112)
at org.apache.jk.core.MsgContext.action(MsgContext.java:293)
at org.apache.coyote.Response.action(Response.java:182)
at org.apache.coyote.Response.finish(Response.java:304)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:204)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Mar 11, 2009 10:19:36 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
[...]
[Wed Mar 11 10:29:39 MET 2009] The User LMSuser_1 is not allowed[Ljava.lang.String;@67a974
Time taken:503ms
Mar 11, 2009 10:29:40 AM org.apache.jk.core.MsgContext action
WARNING: Error sending end packet
java.net.SocketException: Broken pipe
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
[...]
Local User Setup is used.
LMSuser_1 has the user roles helpdesk, network operator, network administrator
LMSuser_2 has every user role except approver
both should be able to open the page; when LMSuser_1 did it for the first time he got the message he is not allowed to view the page (something in that sense); this message was only seen once;
then LMSuser_1 logged out and LMSuser_2 logged in from the same client. He neither could open the page.
In the log file I found that the JSESSIONID=EBA351021A6E52FB7F4E3C616E50F2A2 from LMSuser_1 was re-used but I do not know if that is correct.
Usually the dmgtd will be restarted but I want to know what the reason is for this behaviour. Does anybody have a clue?
