We have encountered a problem with one of our client's Ciscoworks program. One of their router interface went down but there was no email sent by Ciscoworks. Under Alerts and Activities, there were no logs related to the problem encountered. But upon checking from DFM>Device Management>Device Details, the particular router is in "Known" state and its interfaces are "Managed".
How can I check if the device is really sending logs to the Ciscoworks server?
Appreciate your help on this. Thanks in advance.