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IPCCx 7.0(1) “JTAPI Client version inconsist" error

ks3657
Level 1
Level 1

‎03-11-2009 11:05 PM - edited ‎03-14-2019 03:47 AM

Integrating IPCCx 7.0(1) with CUCM 7.0 after initial configuration, reboot and initial re-login - an error message appears “The Cisco JTAPI Client versions are inconsistent..”. I followed the instructions in the “Resynchronizing the Cisco JTAPI Client, page 6-7)” of the “Cisco Unified CCX Administration Guide, Release 7.0(1)” also tried manual download, but the error persists. Thanks in Advance.

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esa786_2
Level 1
Level 1

‎03-12-2009 02:45 AM

Hi I am also facing the same problem. pls help us.

esa

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Chris Deren
Hall of Fame
Hall of Fame
In response to esa786_2

‎03-14-2009 10:23 AM

Look in the MIVR logs for more clues on why it does not download the latest jtapi version.

Chris

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iftikharsyed_2
Level 1
Level 1
In response to esa786_2

‎03-15-2009 10:59 PM

Hi,

Try to do one thing, download jtapi client from CUCM plugins and install it on IPCC server then resynchronize.

hth,

Iftikhar

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