I'm fairly new to UCXD and using version 5.0(2)Sr2-build045 for one of my customers.
The issue I have is that when using IPPA, the CSQ is not pushed to the phone before the agent answers, so they don't know how to answer the call, as they could be getting calls from multiple queues.
Does anyone know how I can push the CSQ in to Enterprise data and push to IPPA as call is presented. Or, could I use whisper to present via a prompt to the agent??
Any help and guidance greatly appreciated