SPA9000 few issues

Answered Question
Mar 12th, 2009
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Hi All,

One of our customers reported few probems regarding SPA9000, has anynone encountered such behaviour and/or know what can be done in order to make it work? I've attached the SPA9000 config.

Problem1.  Inbound call after dtmf signal and AA script  is not swich to proper internal number. 

Internal Number 11 (SPA921) is  in conflict with  no "1" - the info about open hours company. When I mannualy instert 1 into AA Dial Plan on System Tab. The inboud call is NOT swich to number 11 ( SPA921). When I delete manualy from dial plan "1" the calls are forwarded to 11 but info about open hours is not available. How to combine this two things ?

I suppose that solution to this problem would be using different internal phone numbers..?

Problem2.  Forward Calls.when busy on SPA921 is not working.  When not answer and single  forward works but when busy not :(

When inbound calls is arraving and this function is enable - the line is crash and spa921 reset  automaticly :(  Before crashing lines and reset I can hear some noise - probably this noise is trasnmited from caller. So in my opinion the caller is on switched to the same line witch is uses by operator. How to change it ?

Probelm3. The Spa921 after crash (reset) or/and  switching the power supply loose the arrangments. :(eg . The Cfwd when not answer lose number and put  from somewhere vmm  set !! :(

Br,

Lukasz

Correct Answer by Patrick Born about 8 years 4 months ago

Hi Lukasz,


Interesting questions.


Problem #1: You are correct. The easiest resolution for this is to move the ext11 SPA921 to another extension.

An alternate solution is to change the 1 to 10 in the AA scripts:

Script 1:
1">

Script 2:

1">


This is because the AA dial plan is parsed first and the first 1 in 11 is identified as the caller dialing 1.

Consider suggesting to your customer that they use the SPA9000 Setup Wizard to configure this environment.


Problem #2: I need more information for this please. Please:

  1. Turn on debugging on the SPA9000: https://www.myciscocommunity.com/docs/DOC-3032
  2. Turn on debugging on the SPA921: https://www.myciscocommunity.com/docs/DOC-3033
  3. Enable cfwd on the SPA921
  4. Make a call to the SPA921
  5. Make the SPA921 busy
  6. Make a call to the SPA921
  7. Save the SPA921's configuration: https://www.myciscocommunity.com/docs/DOC-2982
  8. Send to me at paborn at Cisco.com


Problem #3: Are you saying that SPA921 web-ui > User tab > Call Forward > Cfwd All Dest: loses destination number when the phone resets or experiences a power failure?

When you say, "The Cfwd when not answer lose number and put  from somewhere vmm  set !! " it sounds like the phone is being automatically provisioned by the SPA9000.

You can disable automatic provisioning by following these instructions: https://www.myciscocommunity.com/docs/DOC-4777


Regards,



Patrick

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Alberto Montilla Mon, 03/16/2009 - 04:00
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  • Cisco Employee,

Dear Lukasz;


We will look into these issues and provide a response.


Regards
Alberto

Correct Answer
Patrick Born Mon, 03/16/2009 - 14:16
User Badges:
  • Cisco Employee,

Hi Lukasz,


Interesting questions.


Problem #1: You are correct. The easiest resolution for this is to move the ext11 SPA921 to another extension.

An alternate solution is to change the 1 to 10 in the AA scripts:

Script 1:
1">

Script 2:

1">


This is because the AA dial plan is parsed first and the first 1 in 11 is identified as the caller dialing 1.

Consider suggesting to your customer that they use the SPA9000 Setup Wizard to configure this environment.


Problem #2: I need more information for this please. Please:

  1. Turn on debugging on the SPA9000: https://www.myciscocommunity.com/docs/DOC-3032
  2. Turn on debugging on the SPA921: https://www.myciscocommunity.com/docs/DOC-3033
  3. Enable cfwd on the SPA921
  4. Make a call to the SPA921
  5. Make the SPA921 busy
  6. Make a call to the SPA921
  7. Save the SPA921's configuration: https://www.myciscocommunity.com/docs/DOC-2982
  8. Send to me at paborn at Cisco.com


Problem #3: Are you saying that SPA921 web-ui > User tab > Call Forward > Cfwd All Dest: loses destination number when the phone resets or experiences a power failure?

When you say, "The Cfwd when not answer lose number and put  from somewhere vmm  set !! " it sounds like the phone is being automatically provisioned by the SPA9000.

You can disable automatic provisioning by following these instructions: https://www.myciscocommunity.com/docs/DOC-4777


Regards,



Patrick

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lukasz_naumowicz Mon, 03/30/2009 - 00:47
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Patrick, thank you for your suggestions, I'll provide possible solutions to our customer and update you ASAP.


Thanks,

Lukasz

Patrick Born Mon, 04/27/2009 - 14:01
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  • Cisco Employee,

Hi Lukasz,


Thanks for the message and the log information. Unfortunately, I need more information please.


I need the SPA921 configuration. Follow these steps to send me the configuration: https://www.myciscocommunity.com/docs/DOC-2982

Please do the following:

1. While logging, make a call to the SPA921 so I can see what the log looks like when the phone receives a call.

  1.a. Save this log file.

2. While logging, enable call forward on the SPA921

  2.a. Make a call to the SPA921 so I can see what the log looks like when the phone forwards a call.

  2.b. Save this log file.

3. While logging, enable call forward on the SPA921

  3.a. Make the SPA921 busy

  3.b. Make a call to the SPA921

  3.c. Make a call so I can see the failure & crash that you describe.

  3.d. Save this log file.

4. Send me all log files and the SPA921 configuration.


Regards,



Patrick

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