OCS working with CUPS for RCC, but click to call question

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Mar 12th, 2009
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So not to be confused with "Click to Call" application for CUCM 7.x.... but when you are in Outlook, click on a contact to call, etc. I know this works with the CUPC client, because it's built into Outlook as a snappin. I know RCC works from the MOC client for the directory or typing in a number manually.

My question is does it work when you right click a contact, say Call, and the skillet pops up to call. From what I have read, it's Outlook 2007, not 2003 works for this. Is that true? I do not have a lab to test this in right now and my customer is only 2003.

Cheers! (fun question right?! )

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Overall Rating: 5 (1 ratings)
Frederick Nielsen Thu, 03/12/2009 - 10:14
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This is my understanding too, though I tore down Outlook 2003 in my lab as well :)

The limitation is basically that Outlook 2003 does not support the "persona" extensions that were introduced with OCS/MOC 2007 to allow voice access. The same limitation applies to the Microsoft EV environments too.

Tommer Catlin Thu, 03/12/2009 - 10:18
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So do think you must have OCS as well and LCS will not work?

5 points for you! Thanks much!


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