UCCX 5.0 7942 Phones

tommyrosamilia · ‎03-12-2009

I have users that are using 7942 phones, the first line is used as a private line, and the second line is the ACD line. Is there a way to tell the system if a caller is on the private line not to send a queue call to the agent.

I am pretty sure that the answer is NO but if someone may know of a work around that would be great.

Thanks!

Chris Deren · ‎03-14-2009

2 options here:

1. instruct the agents to make themselves not ready when they are on line 1

2. consolidate the lines into one and use the private line as ACD line as well.

HTH,

Chris

tommyrosamilia · ‎03-17-2009

thanks for the input, i thought that was my only option.