I'm totally confused. We have lost once the whole tracking database in M box, and luckily the box was active only few weeks, so like support suggested, we deleted the database.
And this happened again just few day's ago. Last two weeks (the old ones are ok) tracking messages are not accessible, any query gives:
Errors have occurred:
The Message Tracking service is in the process of restarting. Please try again in 2-3 minutes.
Support checked and find that database last part is corrupt, I asked them just remove the corrupt one
so that new data will accepted.
Support said that they can't do anything and we must delete the whole database again.
This is not acceptable. Old data must not be deleted. It's not stone age. It's a basic database. Any database is editable.
I asked them to give us access to box and we will do it. Or we open the box and do it.
IronPort is a security product, and making backup from database is impossible and IronPort and Cisco doesn't have skills to dump or/and edit a database?
This sounds like a joke?