IVR Reports

Unanswered Question
Mar 14th, 2009

we are using ICM 7.1 with CCM 4.2.3 and CVP 3.1 with h323 without vxml. we are looking for reports that show how many call hit every node in ICM script, as all the IVR trees has been configured on ICM Scripts and we need to know how many customers has been served by IVR.

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