CS Device Management problem

Unanswered Question
Mar 16th, 2009

I have a stand alone implementation of IPM. I add and subtract devices to CS as I need to work with them. I recently deleted all devices out of DCR and then an import of new, some may have been the same but it was a bulk delete, bulk import.

There are 8 out of the newly imported 1200 devices the DCR cannot find but when I try to add them manually or by csv they are counted as duplicate and not added. Catch-22

Any ideas on how to fix this?

I have this problem too.
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Joe Clarke Mon, 03/16/2009 - 09:41

Are you getting an error in DCR stating that the device already exists when trying to re-add it?

kathegaj2 Mon, 03/16/2009 - 12:44

No error message. It says the device doesn't exist. After I have gone through the motions of adding it, DCR tells me it is a duplicate device. Then when I query the device in Device Management, it says the device doesn't exist.

Joe Clarke Mon, 03/16/2009 - 12:51

I would need to see a DCR export, and possibly some database information to analyze this further. I doubt you'll post that on the forum, so I recommend you open a TAC service request.


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