Hi, we are using Cisco Unified communications manager 6.1.3 business edition with Unity Integrated. I have a small problem, I have a couple of users that had moved offices and they did not take their phones. Instead I changed the description on the phone and DN, I changed the associated devices and extension for "end users" under "user management" and also updated the device profile under device settings all to reflect the new users being associated with the correct DN's and Devices. All looks great under call manager however, when I look in "Unity connection administration" under "users" I see the users but, they are still associated with the old extension. The extension is actually grayed out so I can't change it and on the top of the screen I see "This user is integrated with a Cisco Unified Communications Manager end user. Some fields may be disabled."
Is there a way I can temporally break this connection so I can enter in the correct extension in Unity that this person is associated with or is there another way to do this? Again All phones were existing, and DN's and users were existing they just moved to different phones.
Thanks for the help,
you cannot modify that via CUC, CUC imports the info from CUCM. what you need to do is to resync the information from CUC so it pulls the new DNs you changed on CUCM
there is a different set of instructions for BE systems
Cisco Unified Communications Manager Business Edition
Maintain and Operate Guides
if this helps, please rate