problem with LMS 3.1 installation

Answered Question
Mar 17th, 2009
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the customer tried to install LMS 3.1, but during installation the following message appeared:

Cannot start OpsXmlDb Engine

The installtion is on the Windows 2003 server with SP2. What the customer has to do for successful installation? Thank you.

Roman


Correct Answer by Joe Clarke about 8 years 1 month ago

Have them uninstall, or better yet, get the clean_system.exe tool from TAC, then reinstall using the following procedure:


* Set the TEMP and TMP environment variables to short values (e.g. C:

\WINDOWS\TEMP).


* Disable anti-virus and security software.


* Set Windows Data Execution Protection to be active for essential

windows files only.


* Login on the server's console as a local Administrator.


* Install from locally mounted original media.

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Joe Clarke Tue, 03/17/2009 - 09:59
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Is this a new installation, or are they upgrading?

Correct Answer
Joe Clarke Tue, 03/17/2009 - 10:26
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Have them uninstall, or better yet, get the clean_system.exe tool from TAC, then reinstall using the following procedure:


* Set the TEMP and TMP environment variables to short values (e.g. C:

\WINDOWS\TEMP).


* Disable anti-virus and security software.


* Set Windows Data Execution Protection to be active for essential

windows files only.


* Login on the server's console as a local Administrator.


* Install from locally mounted original media.

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