Have them uninstall, or better yet, get the clean_system.exe tool from TAC, then reinstall using the following procedure:

* Set the TEMP and TMP environment variables to short values (e.g. C:

\WINDOWS\TEMP).

* Disable anti-virus and security software.

* Set Windows Data Execution Protection to be active for essential

windows files only.

* Login on the server's console as a local Administrator.

* Install from locally mounted original media.