Step 1 Enable detailed logging (right-click > Preferences > User tab, and check Enable Logging).

Step 2 Attempt to reproduce the problem. If you are unable to reproduce the problem, the logs will not have detailed information.

Step 3 Create the report by choosing Start > All Programs > Cisco IP Communicator > Create CIPC Problem Report.

Step 4 Follow the instructions you see to describe the problem. Make sure to include this information:

A description of the problem.

An explanation of what you were doing at the time the problem occurred.

Which audio device was in use at the time.

Any other details that might have affected the situation.

Step 5 Before you click Finish, note the name of the file that has been created on your desktop.

Step 6 E-mail this file to your system administrator.