Using Unity 4.2
We have a Call Handler set to answer an 800 number and the Caller Input is set to allow callers to dial an extension during greeting. If they enter an invalid extension, how do I control where the call goes? Is this possible? Currently, the recording plays âI do not recognize that as a valid entryâ and routes the call to the Opening Greeting which might confuse some customers.
Thank you for any assistance.
Read this doc as example, you can change it as you wish
Unity Voicemail: Repeat the Same Greeting when an Invalid Key is Pressed
if this helps, please rate