We have some phones in the corridor of a shop which are used by the customers to contact to the operator (hunt group 1090, with two extensions, 1000 and 1001). I would like to configure the phones to dial directly to 1090 (or 1000 if it doesn't work) when the phone goes off-hook. If it is not possible, could I configure a direct access (for example dialing 0) to connect to 1090 or 1000? The CCM version is 5.1(2).
The step by step directions in this guide are very good (the principles should carry over nicely) :)
Hotdial on IP Phones with CallManager Configuration Example
Hope this helps!