Automatic dialing when a phone goes off-hook

Answered Question
Mar 18th, 2009
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We have some phones in the corridor of a shop which are used by the customers to contact to the operator (hunt group 1090, with two extensions, 1000 and 1001). I would like to configure the phones to dial directly to 1090 (or 1000 if it doesn't work) when the phone goes off-hook. If it is not possible, could I configure a direct access (for example dialing 0) to connect to 1090 or 1000? The CCM version is 5.1(2).


Best regards.

Correct Answer by Rob Huffman about 8 years 1 month ago

Hi Victor,


The step by step directions in this guide are very good (the principles should carry over nicely) :)


Hotdial on IP Phones with CallManager Configuration Example


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080232b9f.shtml



Hope this helps!

Rob

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christianluven Wed, 03/18/2009 - 04:21
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I think the best way for u is to use PLAR ( Private Line Autmatic Ringdown ) pointing to your hunt pilot.



victorgarciaternero Wed, 03/18/2009 - 04:39
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Hello, thank you for your response. The problem is that the phone in which I want to configure the automatic dial is an analogue phone attached to a FXS port in a 2851 and MGCP-controlled. So I think I can't configure PLAR in Call Manager (this functionality is for IOS Gateway).


Regards.

Correct Answer
Rob Huffman Wed, 03/18/2009 - 05:32
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Hi Victor,


The step by step directions in this guide are very good (the principles should carry over nicely) :)


Hotdial on IP Phones with CallManager Configuration Example


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080232b9f.shtml



Hope this helps!

Rob

victorgarciaternero Wed, 03/18/2009 - 07:00
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Hi Rob, thank you for the useful information, it is exactly what I need. I tried to do that, but I think it did not work because of partitions and CSS. Now it is working perfectly.


Best regards.

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