Hi we have a CRS 4.0.(5)SR2 cluster consisting of 1st and 2nd node. The First node is at the head office whereas the second node is at the DR Office. There are around 100 agents in the HO and abt 20 agents at the DR location. Now there is an OPtic fiber connection between the two offices. So when this link goes down, the second node in the DR Office loses herat beat with the first and goes to High Availability and the agents at that location continue with their work. Now will agents at both sites be able to take calls efficiently? If the optical link comes up and the failover is not reverted will this a problem?
I have this problem too.