We moved away from CM 3.3 to a new installation running CUCM 6.1(2)
Although i have an account to review CDR records, each time i search for data between any given times, i get an error that there is no data.
I suspect that we do not currenty have CDR and/or CAR running properly on our cluster. Can anyone shed light on what *must* be set running to generate call detail records that i can review?
CDR File Time Interval = 1
Service Parameters > Service > "Cisco CallManager"
CDR enabled flag = true (only set on Publisher our Subs are 'False')
Call Diagnostics Enabled = False
Clearly i may need to tweak some of these settings. However, can anyone categorically state what should be active, and whereto activate it(Pub/Sub and the relevant GUI location etc) to get CDR records working?
I get the feeling there may be one or more services that need to be started on the Publisher to collect CDR records....?
EDIT - checking the "CDR and CAR Reporting document" pdf from Cisco, would suggest that CDR records are activated simply by setting the System > Service Parameters (Cisco CallManager) "CDR Enabled Flag" to TRUE on all nodes in the cluster? Is that all i need to set to have the server start collecting CDR records?
I suspect i need to 'Activate' the Cisco CallManager service which appears to be inactive on the Publisher...
CDR Management shows we have 3GB set aside for files, which overwrite after 30 days.