Several of our senior members of staff will be getting 7970 IP phones rolled out to them to replace their 7960 IP phones.
Ive tested a few swapouts alredy and they seem ok until i rolled out a 7970 to a user of a 7960 who has more tan 2 lines on the phone.
It seems that a Users Device Profile is tied to a 'device type' - in our case 7960s predominantly.
We use Ext Mobility and when i log a user with more than 2 lines onto a 7970 phone, they can only see the first 2 lines - additional lines get stripped off.
This seems to be because the standard 7970 phone template comes into play with the 7970 (2 lines only).
Is there an easy way to alter a users Device Profile to allow the use of a 7970 type phone with alternate button templates? I hoped i could just alter the device type on the profile, but it cannot be altered (it's not a selectable field). Or just select a 7970 Phone Button Template from the drop down menu - but it only lists 7960 templates due to the device type limitation. Do i have to create completely NEW Device Profiles for these users, then link them to their User Accounts...? That seems a little labour intensive :o(