UCCX 4.x CAD silent un-install?

Unanswered Question
Mar 18th, 2009

We are upgrading clients from UCCX 4x and trying to silent un-install the old Cisco Agent Desktop, then install the new Cisco Agent Desktop via LanDesk package.

Any way to silent un-install the old CAD?

I have this problem too.
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Aaron Harrison Fri, 03/20/2009 - 11:53


Not that I'm aware of - at least, not a 'supported' way. The install for CAD with 4.x isn't great.

Any program is a combination of things:

-Reg keys (i.e. uninstall info, info in HKLM/Software etc)


All the required bits to delete are listed in the CAD service guide for 4.x, which I'll attach to this post.

I'd write my own script that will remove each of these elements, at that point you could then deploy your new version.

I'm not familiar with LanDesk but I'm sure it will allow you some method of scripting reg/file maintenance.

Hope this helps


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elaverriere Wed, 03/25/2009 - 12:55

The following registry entries contain the uninstall commands that add/remove programs uses. The uninstall will not run silently, but it will not require any user intervention.







llspears Mon, 11/02/2009 - 10:00

This worked flawlessly. I created a batch file that uninstalled this perfectly. Thank you!


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