CSA Server agent kit fails to install

dhsiso-mthyer · ‎03-18-2009

Good morning,

I have recently begun deploying CSA version 6 to servers in my environment. Most of the agent kit installs have gone smoothly; however, I have run into an issue on two hosts. The agent kit installation silently fails. I can't find any indication in the server's app or system logs and I can't find any installation log from the agent (local directory not yet created). The systems are both running Windows Server 2003 with MSSQL server 2005. Is there a log file somewhere that will indicate the issue? Has anyone run into this problem?

tsteger1 · ‎03-18-2009

Look in \Program Files\Cisco for an install log.

You can also create a kit that is not silent so you can see the progress.

Tom

dhsiso-mthyer · ‎03-19-2009

Thanks for the response. Unfortunately, the directory "\Program Files\Cisco" does not get created. Apparently the install fails prior to creation. I will try creating a non-silent installation kit to see if I get any additional clues.

tsteger1 · ‎03-19-2009

Sounds good, there may be something else (possibly SQL related) blocking and that may give you some clues.

There may also be something under

C:\Program Files\InstallShield Installation Information\{DE499746-67B9-11D4-97CE-0050DA10E5AE}

but may be unlikely if it never installs.

Tom