cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
338
Views
0
Helpful
2
Replies

Unity Connection 7.x not recongising calling number

ivickery
Level 1
Level 1

Hi, I am running ccm 7.x and unity 7.

When a Voice mail users wants to access their voice mail they do not directly hit their mail box, but always hit the auto attendant from where they need to enter the * to be prompted for there mailbox and password.

Everything else works fine

Is there a way around this, as I haven't struck this probelm in previous versions?

Many thanks

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

i'd check the routing rules, sounds like someone messed around with them

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

View solution in original post

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

i'd check the routing rules, sounds like someone messed around with them

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Many thanks, you were right on the money.

Someone did play with the routing rules.

All is well now.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: