03-18-2009 11:14 PM - edited 03-18-2019 10:42 PM
Hi, I am running ccm 7.x and unity 7.
When a Voice mail users wants to access their voice mail they do not directly hit their mail box, but always hit the auto attendant from where they need to enter the * to be prompted for there mailbox and password.
Everything else works fine
Is there a way around this, as I haven't struck this probelm in previous versions?
Many thanks
Solved! Go to Solution.
03-19-2009 04:30 AM
i'd check the routing rules, sounds like someone messed around with them
HTH
java
if this helps, please rate
03-19-2009 04:30 AM
i'd check the routing rules, sounds like someone messed around with them
HTH
java
if this helps, please rate
03-20-2009 02:12 PM
Many thanks, you were right on the money.
Someone did play with the routing rules.
All is well now.
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