My first foray into IPCC based scripting and I've run into a few problems.
Firstly, what I'm trying to do, is allow a user to press a button during during the queue process, which then allows them to manually input their call back number.
Once an agent becomes available, the system calls the agent and the callback number and connects them..
I've attached the script that I'm working with, and the log file.
What I'm seeing is, I can get one call queued, and it works fine, the agent comes online, the system calls the agent prompts them to initiate the callback (press any key) and then connects them to the user.
When I have multiple callbacks in the queue I get the "Narky Lady" informing me we have system problems. This happens to all the queued callbacks.
The second part is I'm getting "Event queue time exceeded" and the call is being dropped out of the queue after the callback has been queued.
I'm running CUCM 18.104.22.16800-2 & UCCX 7.0(1)_Build168
Any help would be appreciated, or if someone could point me to a working example?