Unity Different Call Handlers - How to call them?

Answered Question
Mar 19th, 2009

Hi,

If we have different call handlers on the unity and they have different numbers how can we call them from call manager phones? Do we need to add a gateway to call manager for the unity and make route patterns ?

I have this problem too.
0 votes
Correct Answer by Jaime Valencia about 7 years 8 months ago

create a CTI RP with CFA to VM and match the extension you assigned to them in unity

OR use call routing rules to reach them

HTH

java

if this helps, please rate

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Correct Answer
Jaime Valencia Thu, 03/19/2009 - 04:33

create a CTI RP with CFA to VM and match the extension you assigned to them in unity

OR use call routing rules to reach them

HTH

java

if this helps, please rate

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