We have a Cisco Unified Contact Center call center system that integrates with our Cisco Unified Call Manager. We are using Cisco 7941 phones with the Cisco Agent Desktop software on our clients in the call center. I have 1 user who is having and strange problem and I'm at a loss. He uses the Conferencing feature to actually make a transfer. While on a call, he hits conference on the Agent Desktop softphone, the dial box pops up, he types in the extension, and hits the Dial button. Then when he is ready to conference he clicks the Conference button and he gets the error "Can't Conference, No Active Call." I've attached a screenshot. Does anyone have any idea how to fix this? Is it something that the user is doing? We've already completely reloaded his PC, profile, and softphone app.
Thanks in advance!