I have configured a subscriber to receive text message notifications on his cell phone when he receives a voicemail on Unity. I have configured the "Text Pager 1" option using his 10-digit phone number, ending in "@vtext.com" I have made sure it is "Enabled" and that the "Only if Urgent" option is not checked. However when he receives a voicemail, he does not receive a text on his phone. I have other subscribers configured exactly the same as this particular one, and the notifications work just fine for them. I have plenty of available ports configured to send notifications. Our Unity system is stand-alone and not integrated with our company's AD. I haven't seen anything yet on the port status monitor, but I am wondering if anyone has any suggestions. Thanks.
Do you see the notifications with similar @domain name syntax being dialed out of Port Status Monitor for the working users? These should be sent just as normal emails would be sent, directly to the mailstore which handles the delivery to the provider, who then sends the text to the phone. You may want to verify on the mailstore with message tracking that the message isn't getting hung up anywhere for delivery.
Hope that helps,