CUPS : On the phone status problem

erictalbot · ‎03-19-2009

CUPS System version: 6.0.5.1000-13

CUCM System version: 5.1.3.6000-2

CUPC Version 7.0(1.13056)

Is there anybody who could explain why i can't get the ON THE PHONE STATUS in CUPC. Everything else works just fine ( desk phone control, softphone control, presence within CUPC ).

I Noticed i can't assign a end user to the DN in version 5.1X but we can do that in version 6.1x Can that be the source of the problem ?

htluo · ‎03-19-2009

CUCM 5.x and 6.x works differently as far as CUPS was concerned.

#1 On CUCM 5.x, you can associate a user with a phone on the device level. On CUCM 6.x, it's associated on the line appearance level.

#2 On CUCM 5.x, CUPS use SUBSCRIBE/NOTIFY model to get the phone presence, while CUCM 6.x use PUBLISH model. This means, the SUBSCRIBE CSS on the SIP trunk has to be able to reach the phones' DNs.

Please run Troubleshooter on CUPS > System first.

For more tech tips, please see:

http://htluo.blogspot.com/

Michael

erictalbot · ‎03-19-2009

Therefore, if i understand clearly, it should be working even though i am running version 5.1x.

The END USER owns the phone

The OWNER field of both the deskphone and CUPC is set to the right user.

The subscribe calling search space is set correctly. If i bring this DN to another phone as a BLF it works perfectly.

Please see the attached troubleshooter log.

erictalbot · ‎03-19-2009

oups , here it is

htluo · ‎03-19-2009

It's not the OWNER field. It's device association on end user configuration page.

subscribe CSS on the phone and subscribe CSS on SIP trunk are different.

BLF has nothing to do with CUPS phone presence.

I'd suggest you get a copy of "Deploying Cisco Unified Presence" (http://www.lulu.com/content/5552336). You would find all answers there. :)

Thanks!

Michael

http://htluo.blogspot.com/

Tommer Catlin · ‎03-20-2009

Michael -

Can i have multiple SIP trunks to CUPS, just different subscribe CSS?

htluo · ‎03-20-2009

There can be only one SIP trunk between CUPS and CUCM

Tommer Catlin · ‎03-20-2009

ok, so if I have the following:

Site A Line1 - CSS_InternalA PT_InternalB

Site B Line1 - CSS_internalB PT_InternalB

Site A calls Site B via Translations (site codes) Vice versa.

On my SIP publish trunk to CUPS, how would I accomplish this or which CSS would I use? Or do I need to create a different Partition, and add those CSS into just that PT.

CSS_CUPS

PT_InternalA

PT_InternalB

Then CSS_CUPS is my SIP Publish trunk?

Thanks!

htluo · ‎03-20-2009

As mentioned in the thread, we don't use SUBSCRIBE CSS on CUCM 6 (and above). Because CUCM 6 and above use PUBLISH method instead of SUBSCRIBE/NOTIFY.

Since you're using the term "SIP PUBLISH TRUNK", I'm assuming you're on CUCM 6 (or above). :)

Michael

Tommer Catlin · ‎03-20-2009

SUBSCRIBE/PUBLISH APPLES/ORANGES POTATOES/POTATOOS

Basic concept though right for the PT/CSS for Subscribe/Publish to work correctly?

Thanks!

htluo · ‎03-20-2009

Yes. Subscribe CSS is the same concept as regular CSS/partitions.

If you're using CUCM 6.x/7.x with CUPS, you don't worry about that. :)

Michael