Hi, I got some problems in my customer's IVR servers. Normally, they're registered in subsriber. The IVR can be reached when those servers are unregistered. I can see through CTI route point in CCMadmin UI.
The weird problem is that i saw in the services on subsriber's server (MS windows server 2000), the CTI manager is started and seems running well. And then i saw the services in the publisher, it is stopped, then i started it.
And amazingly, the IVRs registered in subscriber and the AA can be reached again.
It happen almost once a week. So there're 2 points of problems :
1. if i restart the CTI manager service in publisher, the IVR servers would register again in subscriber and i find it so weird
2. IVRs are unregistered so often
Is there any solution and explanation on these bugs? the CCM version is 4.2(3)sr4b