Outgoing Call Hunting Issue from CCM to Voice Routers

ra_jeshkalra_2 · ‎03-19-2009

Hi,

My setup consists of CCM6.1 with Two Voice Gateways 3845 using H323.

Each Gateway has one PRI line.If the PRI line is shut in one gateway to do redundancy test, an outbound call is made from IVR/IP Phone the call is still landing on the voice router with the line shut down and produces a busy tone.

I want the call to directly go to Gw2, where the E1 PRI line is up.

Wonder for outgoing call to hunt properly, On the CCM->service parameters, I have to set some flag!!

Can anybody help?

thanks

sivakarthiks · ‎03-20-2009

Hi,

How you confirmed that the call is still landing on the voice router where you shut down PRI link?

Did you created route group & route list ?if yes in route group which Distribution Algorithm you selected ?.

and in Route group Current Route Group Members did you selected that two gateway and is that both registered with CCM ?

And in the router patten for outgoing calls which gateway or Route list selected (Gateway/Route List)?