Automatic Outbound - IVR or ICM?

Unanswered Question
Mar 20th, 2009

I want to provide automatic outbaound calls

that will play prompts for clients.

Is it possible?

It should be automatic scenario without agent that will play voice prompt for customer.

What is the best solution for this scenario?

I have this problem too.
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joesnyde Fri, 03/20/2009 - 09:45

If you read further through the same document you will see all the requirements for setting up a IVR campaign including the scripts.

webstd.design Tue, 03/24/2009 - 02:02

Hello.

I didn't found any info about IVR scripts and how I can receive customers data to call them from IVR script?

Thank you

joesnyde Tue, 03/24/2009 - 07:23

Would you give me a description of what your goal is for the campaign? I might be able to see about an example script. Are you only sending a pre-recorded message to your customer via outbound campaign or is their more to it?

The scripts I were refereing to are in the document on pages, 3-34, 3-35 and 3-38.

Joe

You can pass the BAAccountNumber through from your import file that the Dialer uses to call the customer, and transfer the near end to the IP IVR through a trans route. Now the IP IVR can do a database dip to some external DB based on the contents of BAAccountNumber and get info about the customer (same applies to CVP). This is the only piece of data you can pass all the way through.

Regards,

Geoff

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