How to get show tech-support?

Unanswered Question
Mar 20th, 2009

Hi All,

How to get the show tech-support output in a text file. It keeps moving. Can you please give some guidance to work with show tech-support command.

Thank you,

I have this problem too.
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Jerry Ye Fri, 03/20/2009 - 09:00

Hi,

What terminal emulation software are you using? If you are using CRT or SecureCRT from Van Dyke, you can log the session. If you are using HyperTerminal, you can capture the text under "Transfer". If you are using command prompt, you have to change the buffer to a very large number and cut and paste it.

HTH,

jerry

Giuseppe Larosa Fri, 03/20/2009 - 09:03

Hello Sivaprakasam,

whatever telnet client you are using there are logging options

you need to enable log to a file

then you do sh tech-support

then you stop logging and you have the sh tech in a text file on your PC

for example for putty is

change settings -- logging

select printable output only

on the file name box choice the filename you want to give to the file

with securecrt

file ->log session open a file dialog box where you can choice name and dir

Hope to help

Giuseppe

Mohamad Qayoom Fri, 03/20/2009 - 09:14

Or you can use the following if you are using command prompt:

telnet -f abc.txt 10.10.10.10

Thanks,

Mohamad

sivaprakasam81 Fri, 03/20/2009 - 09:30

Thank you!

I can log the file in my local drive. Can i transfer the file (like crashinfo file or image file) using telnet?

or

How can i transfer file using Putty?

Thank you.

sivaprakasam81 Fri, 03/20/2009 - 09:45

To use tftp, there is a need of workstation in the remote location. Is there any other way,where i can do the file tranfer without going for a workstation in the remote location LAN.

Thank you,

Mark Yeates Fri, 03/20/2009 - 10:26

You can redirect the output of the "show tech" file via TFTP. I'm not sure if this is what you are looking for.

show tech | redirect tftp://1.2.3.4/test.cfg

Change the 1.2.3.4 to the TFTP server IP address, and change the test to what you would like to name the file.

HTH,

mark

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