UCCX Script

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Mar 20th, 2009
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I am building a new script on the UCCX and I want to set a parameter that will log the button pressed on the phone (say a user hits a menu and presses 1, I want the system to carry that over to the next script) so I can set and (IF varible) that says if the user pressed 1 go to and if not go to someplace different. ANyone every did this sort of script

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Anthony Holloway Fri, 03/20/2009 - 21:34
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I think what you are asking for is having session data follow the caller around.

Look into the Set Session Info and Get Session Info steps.

UCCX Editor Step Reference [PDF]


Jonathan Schulenberg Sat, 04/11/2009 - 12:06
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In case you haven't figured this out yet: You'll need to have a session mapping ID to allow the next script to look this stored data up. The easiest mapping ID I've found for a call that remains active is the Implementation ID which you can get with the Get Contact Info step.


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